Shipping Policy
Shipping Policy
Last updated: [to be completed]
From our workshop to your door, every order is prepared, packed, and shipped with the same care given to the selection of our products.
1Processing Your Order
Every order is checked, carefully packed, and shipped within 24 to 48 business hours of confirmation. You will receive a shipping confirmation e-mail along with your tracking number as soon as your parcel leaves our warehouse.
Orders placed on weekends or public holidays are processed on the next business day.
2Delivery Timeframes and Zones
| Zone | Estimated Timeframe | Shipping Cost |
|---|---|---|
| Mainland France | 2 – 4 business days | Free |
| European Union | 3 – 6 business days | Free |
| United Kingdom & Switzerland | 4 – 7 business days | Free |
| Rest of the World | 5 – 10 business days | Free |
These timeframes are estimates and run from the shipping date, excluding customs clearance delays for certain international destinations.
3Tracking Your Parcel
Confirmation
You receive an e-mail as soon as your order is confirmed.
Preparation
Your piece is checked and carefully packed.
Shipping
A tracking number is sent to you by e-mail.
Delivery
Your parcel arrives at the address provided.
4Customs Duties and Local Taxes
For deliveries outside the European Union, customs duties, local taxes, or administrative fees may be applied by the destination country's authorities.
These charges, where applicable, are the Customer's sole responsibility and are not the responsibility of The Fold Co. We recommend checking with your local customs authorities before placing an order.
5Packaging
Every order is shipped in neutral, discreet packaging, protected and reinforced to ensure your piece arrives intact. No mention of the contents appears on the outside of the parcel.
6Delivery Address
It is the Customer's responsibility to verify the accuracy of the delivery address provided when ordering. The Fold Co cannot be held responsible for a delay or non-delivery resulting from an incomplete or incorrect address. If an error is identified after shipment, re-shipping fees may be charged to the Customer.
7Delayed, Lost, or Damaged Parcels
If your parcel appears delayed beyond the estimated timeframe, arrives damaged, or the tracking indicates an anomaly, please contact our customer service as soon as possible. We will open an inquiry with the carrier and support you until the issue is resolved — whether that means a reshipment, a refund, or a solution tailored to your situation.
Free Shipping, Worldwide
Wherever you are, your piece travels with no additional shipping charges — because the The Fold Co experience begins the moment your order is confirmed.
A question about your delivery?
Our team remains available to track your order at every step.
Contact us