Terms of Service
Terms of Service
Last updated: [to be completed]
These terms set out, with the same care as our products, the clear and respectful framework within which every order placed with The Fold Co takes place.
Contents
1Purpose
These Terms of Service (hereafter "the Terms") govern all sales of products offered by The Fold Co on its website, between The Fold Co and any person making a purchase (hereafter "the Customer").
2Seller Identification
3Acceptance of Terms
Placing an order on the Site implies the Customer's full and unreserved acceptance of these Terms. They are accessible at all times on the Site and take precedence over any other document, unless a prior written exception has been expressly agreed.
4Products and Authenticity
All products offered on The Fold Co are sourced directly and sold exactly as described. We are committed to ensuring that every item corresponds precisely to its presentation in terms of brand, volume, and composition.
Photographs and descriptions are provided for guidance only; slight variations (packaging, production batch) may exist without affecting the authenticity or quality of the product.
5Price and Payment
Prices are shown in euros (€), all taxes included, excluding any delivery charges specified before the order is confirmed. The Fold Co reserves the right to modify its prices at any time; the applicable price is the one in effect at the time of the order.
Payment is due immediately upon ordering and is made using the secure payment methods offered on the Site. Banking data is processed exclusively by our certified payment providers and never passes through our servers.
6Order and Confirmation
Every order placed on the Site is followed by a confirmation e-mail summarizing the products ordered, the price, and the delivery terms. The Fold Co reserves the right to cancel or refuse any order in the event of an existing dispute with the Customer, non-payment, or suspected fraud.
7Delivery
Orders are carefully prepared and shipped to the address provided by the Customer at the time of ordering. Stated delivery times are estimates; The Fold Co does everything possible to meet them but cannot be held responsible for delays attributable to the carrier.
Risk transfers at the moment the parcel is handed to the Customer. It is the Customer's responsibility to check the condition of their parcel upon receipt and to raise any objections with the carrier if necessary.
8Right of Withdrawal
In accordance with applicable regulations, the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to justify their reasons. Full terms and conditions are set out in our Return & Refund Policy.
9Liability
The Fold Co cannot be held responsible for failure to perform the contract in the event of force majeure, stock shortages at its suppliers, or total or partial disruption of the Site, in particular related to necessary or unplanned technical work.
The Fold Co's liability cannot be engaged for damage resulting from misuse of products by the Customer, or use that does not comply with the manufacturer's instructions.
10Intellectual Property
All elements of the Site (text, visuals, logo, brand identity, structure) are the exclusive property of The Fold Co or its partners, and are protected by intellectual property law. Any reproduction, representation, or use, in whole or in part, without prior authorization is strictly prohibited.
The trademarks, logos, and names of the houses referenced on the Site remain the exclusive property of their respective owners.
11Governing Law and Disputes
These Terms are governed by the law of [country/jurisdiction to be specified]. In the event of a dispute, the Customer is invited to contact our customer service in the first instance in order to seek an amicable solution. Failing an agreement, the dispute may be brought before the competent courts, or submitted to a consumer mediator in accordance with applicable regulations.
12Changes to These Terms
The Fold Co reserves the right to modify these Terms at any time. The applicable version is the one in effect on the date the Customer places their order.
A Relationship Built on Trust
Every order is handled with the same care given to the selection of our products. Our team remains reachable at every step of your shopping experience.