Return & Refund Policy
Return & Refund Policy
Last updated: [to be completed]
Because every piece deserves your complete trust, we designed a return policy as thoughtful as our products — simple, transparent, and built with you in mind.
1Right of Withdrawal
You have 14 days from receipt of your order to let us know you wish to return one or more items, with no need to justify your reasons or pay any penalty.
Beyond this period, we are unfortunately no longer able to accept your return, except under our Authenticity Guarantee described below.
2Return Conditions
To be accepted, a returned item must strictly:
- Be unused, unworn, and unopened — the original protective film, cellophane, or seal must be intact, particularly for fragrances and beauty products, for hygiene reasons.
- Be returned in its original packaging, complete with box, pouch, certificate of authenticity, and accessories.
- Be accompanied by proof of purchase (order number or invoice).
Any item returned incomplete, damaged, or visibly used may be refused or subject to a partial refund.
3Items Excluded from the Right of Return
For hygiene and safety reasons, the following items cannot be returned once the seal has been opened:
- Unsealed fragrances and decants
- Opened or tested beauty and skincare products
- Gift cards
- Personalized or engraved items made to order
4How to Make a Return
Contact us
Write to us with your order number and the reason for your return.
Receive your label
We send you a prepaid return label within 24–48 hours.
Pack it carefully
Repackage the item in its original packaging.
Ship it
Drop the parcel off at the collection point shown on your label.
5Refund Timeframes and Terms
Once our team has received and inspected your item, you will receive a confirmation email. The refund is then issued to your original payment method within 5 to 10 business days, depending on your bank or payment provider.
Original delivery charges are refunded only if the return is the result of an error on our part.
6Exchanges
We do not offer direct exchanges. If you would like a different size, volume, or item, please return your item for a refund and place a new order.
Authenticity Guarantee
Every piece sold by The Fold Co is sourced directly and sold exactly as described. Should an item ever be found not to be authentic, we will refund you in full — no conditions, no questions asked, even beyond the standard return period.